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Disha1
New member
1 0 0 0
Message 1 of 3
5,359
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battery problem

HP Recommended
pavilion
Microsoft Windows 10 (64-bit)

the battery cannot charge up to 81%

2 REPLIES 2
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 3
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HP Recommended

@Disha1 Welcome to HP Community!

 

I understand that you are facing issues with battery charging.

 

Please provide the correct product number.

 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed

 

Please update the BIOS as well.

 

Additional help can be found in the below articles: 

 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter 

 

Battery Indicator Light Turns On and Off While Battery is Charging 
 

To understand more about how your battery works: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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RrichardD
Level 3
67 62 3 8
Message 3 of 3
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HP Recommended

Dear Disha,

 With any Lithium battery (regardless of application/appliance - used/fitted), the first sign of redundant failure is a three quarter (3/4) - roughly - maximum recharge capacity.

 

 You battery is failing - either due to age, or - if new/in-warranty - a component malfunction.

 

 If the former, you need to replace the battery (contact nearest HP agent to buy a replacement or get one fitted).

 

 If within (under) Warranty - return it to your HP Agent/dealer/retail outlet - to have it replaced under warranty.

 

Cheers,

 

Rick.

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