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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- battery problem

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05-16-2020 12:22 PM
@Disha1 Welcome to HP Community!
I understand that you are facing issues with battery charging.
Please provide the correct product number.
I have a few steps listed below that should help you resolve this concern:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for minute and then put it back in.
😎 When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
Restart the computer and the issue should be fixed
Please update the BIOS as well.
Additional help can be found in the below articles:
Battery Charging Delayed When Operating Notebook in High Ambient Temperatures
Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter
Battery Indicator Light Turns On and Off While Battery is Charging
To understand more about how your battery works: Click here
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
05-17-2020 12:35 PM
Dear Disha,
With any Lithium battery (regardless of application/appliance - used/fitted), the first sign of redundant failure is a three quarter (3/4) - roughly - maximum recharge capacity.
You battery is failing - either due to age, or - if new/in-warranty - a component malfunction.
If the former, you need to replace the battery (contact nearest HP agent to buy a replacement or get one fitted).
If within (under) Warranty - return it to your HP Agent/dealer/retail outlet - to have it replaced under warranty.
Cheers,
Rick.