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‎11-20-2018 07:15 AM

HP Recommended
Product: HP Desktop Slimline 270
Operating System: Microsoft Windows 10 (32-bit)

I reinstalled Windows 10 now i dont have anything but black screen at start up

1 REPLY 1

‎11-21-2018 05:02 PM

HP Recommended

@Geri58

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I understand your concerns

 

May I know how did you reinstall the Windows 10? Did you use the HP Recovery Media?

 

Please perform a Power Drain. 

 

Remove the power cord and external Peripherals except the Keyboard & Mouse. Press and hold the Power button for 30 seconds and put back everything

 

Power on the computer and check if Windows boot up. Else run a Diagnostic on the computer to confirm the Hardware Functionality

 

- Shut down the Computer completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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