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blue screen

HP Recommended
HP Pavilion 500-205t
Microsoft Windows 10 (64-bit)

Product: HP Pavilion 500-205t

Operating System: Microsoft Windows 10 (64-bit)

I have been having a blue screen for several months now. The error message are dxgmm2.exe, win32 k bse.sys, memory management window-10, system service exception, fault page non page, critical process died, register error and oxc000021a, all at different times and most times they are consecutive, but not all at one time. I have ran a  extensive diagnostic test and they all passed. Deleted cookies, temp files, scan for viruses and malware scan with no problems found. Sometimes the problem would start when I start my computer and after about 8 blue screen start up, my computer would start up and operate ok. And then other times the computer can be on all day and then a blue screen. After several times it will start working ok again. My question is, is it a hardware problem or should I just do a full reinstallation. I don't want to buy a new tower if I don't have to, but I have already been looking at new hp towers. 

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Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in THIS self-help Community.

You have a couple of different options to chose from ...


The first is that of specialized forums where where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs. These are available depending on the OS involved, as follows:

The community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there:


The second is using free software to examine the logs that BSODs produce. This app is known as bluescreenview and is available from NirSoft, from here:

You will then have to go online to do searches with that information to get further suggestions about what to do.

Good Luck

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