bluetooth gone after installing windows 10

[deepeedoubleu]

Hi all,

After installing Windows 10 I have completely lost my bluetooth option on my laptop.  It no longer appears under device manager.  Also, I am unable to uninstall the bluetooth program/driver that appears in Control Panel.

I rarely have a need for bluetooth on my PC, but I actually need it now.  Any help would be appreciated.

[Mr_S]

Did you upgrade or fresh install?  A fresh install should have given you no bluetooth issues, unless there is an driver problem somewhere.

Run Services.msc and make sure all your bluetooth services are on.

In device manager, right click this PC select manage, there should be a section called Bluetooth.  It should appear even if all services are disabled.  If it is not there I would double check my BIOS/UEFI and make sure the bluetooth adapter is turned on.  I have all bluetooth options and apps disabled and the device still shows up although it is also disabled.

This may help as well it is a link to connect bluetoothe devices from Microsoft.

https://support.microsoft.com/en-us/help/15290/windows-connect-bluetooth-device

[deepeedoubleu]

Hello,

Thank you.  My windows 10 was an upgrade, not a fresh install.  I have ran Services.msc and found that it will only let me start two of the five bluetooth options.  Bluetooth Handsfree Device and Bluetooth Support Service.  The other 3 give me error 1053.

As stated, there is no bluetooth section appearing in Device Manager.  This disappeared after installing Windows 10.  In Bluetooth and other device settings in Windows 10 there is no option to turn on blue tooth, which would lead me to think the bluetooth driver needs to be updated/reinstalled, but does not work.  I get an error when I try to repair from the control panel .  Also, control panel does not provide an option to uninstall.  There are no changes with reinstalling the driver either.

Something is happening where it appears the bluetooth adapter is no longer being recognized.  How do I check BIOS/UEFI?

Thanks. 

[deepeedoubleu]

I just now see my blue tooth adapter in Device Manager when looking for hidden devices.  I tried updating but it says my version is the latest and there are no updates.  I guess its good I found where I can see it, but have no idea where to go from here.

[Mr_S]

If the device is showing up now it is installed.  All you have to do is use it.  You may have to select bluetooth and pair the devices.

[deepeedoubleu]

I understand how to connect a bluetooth device when bluetooth is functioning properly.  Control Panel does not provide anywhere to turn bluetooth on or off. 

I have tried uninstalling the bluetooth adapter from device manager and rebooted.  Unfortunately, now the bluetooth device is not appearing in device manager at all.  I know usually it will reinstall.

I have installed an Intel driver that I believe should work, but now I need to get the blue tooth adapter to be recognized by my PC.

Any thoughts?

[Mr_S]

I'm confused. "I just now see my blue tooth adapter in Device Manager when looking for hidden devices."  This means it's installed and should be working.

Make sure Bluetooth Driver Management Service is on auto start in services also.

Control panal doesnt have a bluetooth option, that is correct.  Also you don't have to worry about your BIOS or UEFI but usually you select F1, or F10 or F12 on boot, depends on model etc, some are DEL.  I wouldn't mess about in there it doesnt seem like thats your issue.

Restart the services, it's okay if they dont stay on.  Your bluetooth settings are located when you hit the windows button and type in Bluetooth.  There is an option to add bluetooth devices.  

You can right click this pc and go to the hardware tab and click device installation settings and allow the computer to auto update drivers.  I would also run windows update and make sure there isnt any drivers that have not been selected.

[deepeedoubleu]

Sorry,

I previously saw my bluetooth adapter in device manager, but I don't know after uninstalling it.  I read something where this could allow the adapter to be reinstalled, but it hasn't.  I currently do not see my bluetooth adapter in device manager.

I do not have a bluetooth driver management service in my services section.  The closest I have is Bluetooth Support Service or Bluetooth Media Service.  Bluetooth Support Service is set to automatic.  I get an error when I try to start Bluetooth Media Service.

I am familiar with the bluetooth and other devices section, however, there is no option to turn on bluetooth in this section.  

The issues I am having right now is the pc recognizing my bluetooth adapter (not a bluetooth device) and a driver issue.

Once I have the adapter and driver issue addressed I shouldn't have a problem connecting to bluetooth devices.

[deepeedoubleu]

Also,

Device installation settings are set up as autoatmatic and windows update is up to date.

[Mr_S]

when you click rescan in device manage does anything popup?