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Virgieaw
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Message 1 of 2
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boot device not found

HP Recommended
Example: hp pavilion 23 g010
Microsoft Windows 10 (64-bit)

when I tried to update my computer it kept shutting down and then undoing the changes when I would turn it back on  so I tried to do a system recovery from a USB drive made from the windows media but that didn't work so i bought a recovery disk.  it started and then I wanted to do a custom install I followed steps i saw on line and now it just goes to black screen saying boot device not found how can I fix this?

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Lil_Boy_Blue
Level 12
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Message 2 of 2
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HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

Next would be checking the BIOS boot screen options, and I would expect SECURE boot to be selected.

 

Then I would, if I could, try and make a W10 USB...

https://www.microsoft.com/en-us/software-download/windows10

 

During the install I would look for screens similar to these...

W8 Repair.pngRecovery Reinstall.png 

 

and attempt a repair.

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

http://www.thewindowsclub.com/install-windows-10-from-usb

 

 

If in doubt please ask.

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