boot up

[Stumped1313]

since last windows update and service stack update  my computer goes to blue screen  june 2025

[Hawks_Eye]

Hi @Stumped1313 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If your HP Pavilion All-in-One is experiencing blue screen errors following a recent Windows update, here are steps you can take to diagnose and potentially resolve the issue:

Steps to Resolve Blue Screen Errors

Check for Windows Updates:

• Ensure that your system has all the latest Windows updates installed.
• Go to Settings > Update & Security > Windows Update > Check for updates.

Update Device Drivers:

• Outdated or incompatible device drivers can cause blue screen errors.
• Go to Device Manager and update all drivers, particularly graphics drivers, network drivers, and chipset drivers.

Run Blue Screen Troubleshooter:

• Windows 10 includes a built-in blue screen troubleshooter.
• Go to Settings > Update & Security > Troubleshoot > Blue Screen.

Check System Files:

• Corrupted system files can lead to blue screen errors.
• Open Command Prompt as an administrator and run sfc /scannow.

Uninstall Recent Updates:

• If the issue began after a specific update, removing that update may resolve the problem.
• Go to Settings > Update & Security > Windows Update > View update history > Uninstall updates.

Perform a System Restore:

• Restore your system to a previous state using System Restore if the issue started recently.
• Go to Control Panel > System > System Protection > System Restore.

Check for Hardware Issues:

• Blue screens can also be caused by hardware malfunctions.
• Run HP hardware diagnostics to check for any hardware issues.

 

Steps to Run HP Hardware Diagnostics

1. Restart your computer.
2. Press F2 repeatedly during boot to enter HP Diagnostics.
3. Run Extensive tests on all hardware components.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye