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‎08-23-2024 05:07 PM

HP Recommended
Product: HP All-in-One - 22-c014la

 Buenas tardes se me ha dañado el disco sata que venia original y lo quiero sustituir con uno ssd m2 y quiero dejarla con la configuración tal y como venia de fábrica, baje el HP cloud Recovery Toll pero no me reconoce el id del producto y no me deja hacer nada, que puedo hacer si alguien me puede ayudar

Category:
1 REPLY 1

‎08-23-2024 05:38 PM

HP Recommended

Hi:

 

If your PC is no longer supported by the HP cloud recovery tool, your only option would be to clean install Windows on the new SSD by making a bootable USB installation flash drive with the Microsoft media creation tool.

 

I am not 100% sure of your PC's product number that comes after the # sign.

 

I entered 3UR52AA#ABM (ABM is normally the code for countries in Latin America) and it returned a 'not supported' error.

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