can't cannot to wifi

[Beth1237]

cannot connect to wifi

[Max3Aj]

@Beth1237, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Desktop is unable to connect to Wi-Fi, here are some steps to help you troubleshoot and resolve the issue:

Check Wi-Fi Status

• Make sure Wi-Fi is turned on in Windows.
• Click the Network icon in the taskbar and ensure Wi-Fi is enabled.
• If you don’t see Wi-Fi, your desktop may not have a wireless adapter or it may be disabled.

Run HP Network Check

Use HP’s built-in diagnostic tool:

• Open HP Support Assistant (search for it in Start menu). HP Support Assistant | HP® Support
• Go to Network and Internet > Troubleshoot.
• Follow the on-screen instructions.

Check Device Manager

• Press Windows + X > Device Manager.
• Expand Network adapters.
• Look for a wireless adapter (e.g., Realtek, Intel Wireless).
  • If it’s missing or has a yellow exclamation mark, reinstall the driver.

Update or Reinstall Wi-Fi Driver

Visit HP support site: Official HP® Support

Enter your desktop model number.

Download and install the latest Wireless LAN driver.

Reset Network Settings

• Go to Settings > Network & Internet > Status.
• Scroll down and click Network reset.
• Restart your PC after the reset.

Check BIOS Settings

Sometimes Wi-Fi can be disabled in BIOS:

• Restart your PC and press Esc or F10 to enter BIOS.
• Look for Wireless LAN settings and ensure it’s enabled.

Try External USB Wi-Fi Adapter

If your desktop doesn’t have built-in Wi-Fi or the internal adapter is faulty, consider using a USB Wi-Fi dongle.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support