can't seem to add 1x14 paper size to my windows 11 setup. have officejet pro 7740 that can

[cherokee-dave]

trying to print 11x14 paper in my officejet pro 7740 (capable).  can't set up 11x14 in windows settings (profile set as admin).  no option to define new sizes in print window, no right click to run as admin either.  can use tabloid (11x17) setting and modify document but what a pain.

[Dragon-Fur]

@cherokee-dave 

Welcome to the HP Community Forum.

If you have not done so, add the following to your checkpoints:

Install the Full Feature Software / full driver printer software

Next,

Make sure you have selected the full driver in Printer Properties

What?  Microsoft Drivers do not provide access to all the printer features.

Next,

If the paper size you want is not listed in the Printing Preferences paper size,

Create a Custom Paper Size form

Next,

Make sure the printer is aware of the paper size / type - Tray and Paper

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Printer Software -

If you have not done so, consider

Uninstall the printer software from Programs and Features

Restart the computer and log in

Check that all the pieces of the printer software have been removed - if anything is deleted, Restart computer and log in

Download, Save, Install new copy of the printer software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP OfficeJet Pro 7740 Wide Format All-in-One Print and Scan Driver and Accessories 

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Printer Properties - Select Driver -

Example - Printer Properties - Driver Check / Selection

9025_Printer_Properties_Advanced_Driver_List_10

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Printer - Printing Preferences

Example - Printing Preferences

9025_Printing_Preferences_Everyday_6

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Printer - Custom Paper Size form -

HP Document: HP Printers - Creating Custom Paper Sizes

Example - Windows - Full Driver installed - Custom Paper Size form

Custom_Paper_Size_Form_Examples_7

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Printer - Tray and Paper

Adjust / Edit / Modify Paper Size & Type

Open Printer Tray,

NOTE

If you are having trouble with getting the printer to accept (new) paper,

Remove the stack of paper from the tray

Lightly flex (do not fan) the paper to separate the single sheets

Re-stack together so the edges match along all sides

Return the paper to the tray

Wait a few seconds

Close Tray

Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel

NOTE  This Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

NOTE

If you are having trouble with getting the printer to accept (new) paper,

Remove the stack of paper from the tray

Lightly flex (do not fan) the paper to separate the single sheets

Re-stack together so the edges match along all sides

Return the paper to the tray

else

Wait a few seconds

Close Tray

IF applicable for your printer:

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

OR

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 Printer Specifications for HP OfficeJet Pro 7740 Wide Format All-in-One Printer (G5J38A)

Example - Windows - Full Feature Software - Installed

Example - Windows - Printing Software - Parts

Parts_to_Printer_Software_8

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

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