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HP Recommended

trying to print 11x14 paper in my officejet pro 7740 (capable).  can't set up 11x14 in windows settings (profile set as admin).  no option to define new sizes in print window, no right click to run as admin either.  can use tabloid (11x17) setting and modify document but what a pain.

1 REPLY 1
HP Recommended

@cherokee-dave 

 

Welcome to the HP Community Forum.

 

If you have not done so, add the following to your checkpoints:

Install the Full Feature Software / full driver printer software

Next,

Make sure you have selected the full driver in Printer Properties

What?  Microsoft Drivers do not provide access to all the printer features.

Next,

If the paper size you want is not listed in the Printing Preferences paper size,

Create a Custom Paper Size form

Next,

Make sure the printer is aware of the paper size / type - Tray and Paper

 

==============================

Printer Software -

 

If you have not done so, consider

Uninstall the printer software from Programs and Features

Restart the computer and log in

Check that all the pieces of the printer software have been removed - if anything is deleted, Restart computer and log in

Download, Save, Install new copy of the printer software

 

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP OfficeJet Pro 7740 Wide Format All-in-One Print and Scan Driver and Accessories 

 

==============================

Printer Properties - Select Driver -

 

Example - Printer Properties - Driver Check / Selection

9025_Printer_Properties_Advanced_Driver_List_109025_Printer_Properties_Advanced_Driver_List_10

 

 

==============================

Printer - Printing Preferences

 

Example - Printing Preferences

9025_Printing_Preferences_Everyday_69025_Printing_Preferences_Everyday_6

 

 

==============================

Printer - Custom Paper Size form -

 

HP Document: HP Printers - Creating Custom Paper Sizes

 

Example - Windows - Full Driver installed - Custom Paper Size form

Custom_Paper_Size_Form_Examples_7Custom_Paper_Size_Form_Examples_7

 

==============================

Printer - Tray and Paper

 

Adjust / Edit / Modify Paper Size & Type

 

Open Printer Tray,

 

NOTE

If you are having trouble with getting the printer to accept (new) paper,

Remove the stack of paper from the tray

Lightly flex (do not fan) the paper to separate the single sheets

Re-stack together so the edges match along all sides

Return the paper to the tray

 

Wait a few seconds

Close Tray

 

Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel

 

NOTE  This Section is not applicable to printers lacking a printer display panel.

 

Open Printer Tray,

 

NOTE

If you are having trouble with getting the printer to accept (new) paper,

Remove the stack of paper from the tray

Lightly flex (do not fan) the paper to separate the single sheets

Re-stack together so the edges match along all sides

Return the paper to the tray

 

else

Wait a few seconds

Close Tray

IF applicable for your printer:

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

 

OR

 

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

 

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

 

Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10EWS_9025_Preferences_Tray_and_Paper_Management_All_10

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

 

References / Resources

 

 

 Printer Specifications for HP OfficeJet Pro 7740 Wide Format All-in-One Printer (G5J38A)

 

Example - Windows - Full Feature Software - Installed

 

 

Example - Windows - Printing Software - Parts

Parts_to_Printer_Software_8Parts_to_Printer_Software_8

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.