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- can't seem to add 1x14 paper size to my windows 11 setup. ha...

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02-26-2023 02:21 PM
trying to print 11x14 paper in my officejet pro 7740 (capable). can't set up 11x14 in windows settings (profile set as admin). no option to define new sizes in print window, no right click to run as admin either. can use tabloid (11x17) setting and modify document but what a pain.
02-26-2023 02:53 PM
Welcome to the HP Community Forum.
If you have not done so, add the following to your checkpoints:
Install the Full Feature Software / full driver printer software
Next,
Make sure you have selected the full driver in Printer Properties
What? Microsoft Drivers do not provide access to all the printer features.
Next,
If the paper size you want is not listed in the Printing Preferences paper size,
Create a Custom Paper Size form
Next,
Make sure the printer is aware of the paper size / type - Tray and Paper
==============================
Printer Software -
If you have not done so, consider
Uninstall the printer software from Programs and Features
Restart the computer and log in
Check that all the pieces of the printer software have been removed - if anything is deleted, Restart computer and log in
Download, Save, Install new copy of the printer software
Details Page - Driver - For your Printer
>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<
HP OfficeJet Pro 7740 Wide Format All-in-One Print and Scan Driver and Accessories
==============================
Printer Properties - Select Driver -
Example - Printer Properties - Driver Check / Selection
9025_Printer_Properties_Advanced_Driver_List_10
==============================
Printer - Printing Preferences
Example - Printing Preferences
9025_Printing_Preferences_Everyday_6
==============================
Printer - Custom Paper Size form -
HP Document: HP Printers - Creating Custom Paper Sizes
Example - Windows - Full Driver installed - Custom Paper Size form
Custom_Paper_Size_Form_Examples_7
==============================
Printer - Tray and Paper
Adjust / Edit / Modify Paper Size & Type
Open Printer Tray,
NOTE
If you are having trouble with getting the printer to accept (new) paper,
Remove the stack of paper from the tray
Lightly flex (do not fan) the paper to separate the single sheets
Re-stack together so the edges match along all sides
Return the paper to the tray
Wait a few seconds
Close Tray
Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel
NOTE This Section is not applicable to printers lacking a printer display panel.
Open Printer Tray,
NOTE
If you are having trouble with getting the printer to accept (new) paper,
Remove the stack of paper from the tray
Lightly flex (do not fan) the paper to separate the single sheets
Re-stack together so the edges match along all sides
Return the paper to the tray
else
Wait a few seconds
Close Tray
IF applicable for your printer:
On the Printer Control Display Panel,
Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK
OR
EWS > HP Document / How-to
Use the HP printer Embedded Web Server (EWS)
EWS – Browser – Tray and Paper Management
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
Model Dependent: Advanced section
Click Apply to save changes
Example - EWS - Tray and Paper
EWS_9025_Preferences_Tray_and_Paper_Management_All_10
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
References / Resources
Printer Specifications for HP OfficeJet Pro 7740 Wide Format All-in-One Printer (G5J38A)
Example - Windows - Full Feature Software - Installed
Example - Windows - Printing Software - Parts
Parts_to_Printer_Software_8
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP OfficeJet Pro 7740 Wide Format All-in-One Printer series
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