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‎11-02-2017 03:25 AM

HP Recommended
Product: HP Elitedesk 800 G2 i5 6500
Operating System: Linux

the PC boots off the DVD and (also try with USB)  with no problems but when it reaches the "Select a language" Linux 8.04.1 window, the mouse and keyboard (using ps2 port) stop working so I can not continue with the installation.

 i keep   legacy system enale and secure boot disable. 

Does anyone know how I can overcome this problem? I aslo update BIOS and now using version 02.20 06/05/2017?

5 REPLIES 5

‎11-02-2017 03:37 AM

HP Recommended

Hi

 

It is possible that the keyboard/mouse combination is not supported.

 

Can you try a later version of Ubuntu

 

For example, for 8.04 LTS to 16.04.3 LTS or 17.10?

 

The later versions will support Secure Boot, or

 

https://askubuntu.com/questions/777708/how-can-i-add-multiple-languages-in-ubuntu-gnome-16-04

 

Let it install with the default language, probably US English, and then change it immediately afterwards.

 

If in doubt please ask.

 

 

1 person found this reply helpful
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‎11-03-2017 11:39 PM

HP Recommended

Your computer: http://www8.hp.com/h20195/v2/GetPDF.aspx/c04818335.pdf

 

has both USB 2.0 and USB 3.0 ports:

 

Capture.JPG

 

 

Try connecting your keyboard & mouse to the USB 2.0 ports, and then try to install UBUNTU 16 or 17.

 

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‎11-06-2017 10:20 PM

HP Recommended

successfuly installed ubuntu 8.04.1 on HP EliteDesk G2 800 i5 6500 but i dont know why system hanged for several minutes (about 20-25 minutes). and after 20-25 minutes, system works properly. it is quite strange for me.. 

please help me to remove this one... 

 

thanks  

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‎11-07-2017 12:27 AM

HP Recommended

>  i don't know why system hanged for several minutes (about 20-25 minutes). and after 20-25 minutes, system works properly.

 

This could be UBUNTU automatically downloading many updates, and thus "freezing" during those updates. Maybe.

 

Did you try installing UBUNTU 16 ?

 

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‎11-07-2017 01:18 AM

HP Recommended

ubuntu 16 and 17 are working properly on this PC (no hanging problem). but

basically, i have to install ubuntu 8.04.1 because there are different softwares on which i want to work further, and these software can only be installed on 8.04.1 linux version.  it is therefore requested, please check and guide me, how to overcome this problem..  

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