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ryanlowe
New member
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Message 1 of 2
149
Flag Post

computer and printer have lost connection

HP Recommended
Mac OS X 10.11 El Capitan

the printer  was printing from the computer last night. when I started to print in the next morning, a notice said they were not connected. I turned them of, unplugged both and re-plugged them and restarted them.  Nothing was resolved. I have been using this system successfully almost daily for the last 3 months. ????

1 REPLY 1
GamingOptional
Level 5
231 224 16 40
Message 2 of 2
Flag Post
HP Recommended

Hi Ryan,

 

Click the Apple menu, and then System Preferences.

 

Click Print & Scan and

Right-click anywhere inside the Printers window, and choose Reset printing system.

 

You may need to restart your router though I'm not sure if you're wirelessly printing or what the model of printer or computer is.

 

Printer is Offline or Not Responding

*Just a community member, not an HP employee.
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