• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎05-27-2026 11:12 AM

HP Recommended
Product: HP 17 Laptop PC 17-cp3000 IDS Base Model
Operating System: Microsoft Windows 11

I keep getting an error message saying that my pc has a memory hardware problem.

Reply
1 REPLY 1

‎05-28-2026 04:40 AM

HP Recommended

Windows 11 has a built-in memory testing routine.

https://androidexperto.com/how-to-run-windows-memory-diagnostics-tool-in-windows-11/.

Several listings for that model indicate a large amount of Ram, so it would seem there is more that one memory module.  Run the testing routine to see which module has the error.  Then either remove it and the the test again to verify that you have located the defect module or just replace the defective module.

Report back with the testing results and successes or failures.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.