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‎12-29-2017 09:13 AM

HP Recommended
Product: 550-153w

Do I need to get a computer on lin repair co, for my desktop?  It crashed once and gave me a # to call 1-866-439-5034 called and they said they were a approved Microsoft repair co. hadit fixed cost $149.99 for a 5 year service agreement.  Is this something i shou keep? Or should I get something elese?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-29-2017 09:33 AM

HP Recommended

> Do I need to get a computer online repair co, for my desktop? 

 

Not really.  The contributors to this forum are great at giving assistance for free.

 

There is a site: http://www.computeronlinerepair.com

that promotes that toll-free number.

 

The "should I answer" web-site: https://www.shouldianswer.com/phone-number/8664395034

has mostly-negative comments about that telephone-number.

 

>  It crashed once and gave me a # to call 1-866-439-5034

 

That was a "fake" crash.  It was just a web-page that was intended to TRICK you into calling them.

Just rebooting your computer, and not allowing your web-browser to restore the same web-page is all you needed to do.

 

> I called and they said they were a approved Microsoft repair co.

 

Probably "fake news".

 

> had it fixed cost $149.99 for a 5 year service agreement. 

 

Since there was nothing wrong, there really was nothing to "fix".  Sigh.

 

Also, since you never really had a problem, you probably will not have a "real" problem during the next 5 years.

 

Of course, some people always add an "extended warranty" on their purchases, and keep meticulous records about what/when they bought, and how to get service via that warranty.  Some don't.

 

> Is this something i should keep? 

 

My opinion: NO.  Ask them for a refund.  If they will not refund, contact your bank/credit-union that issued the credit-card that you used to pay them.  Call the toll-free number on the back of your credit-card.

Explain to the bank/credit-union that you were social-engineered, and you want to "reverse" the charge. 

They will advise you on how to proceed.

 

> Or should I get something else?

 

No. Do not get "something else".  Instead, post here, and get free help.

 

View solution in original post

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2 REPLIES 2

‎12-29-2017 09:33 AM

HP Recommended

> Do I need to get a computer online repair co, for my desktop? 

 

Not really.  The contributors to this forum are great at giving assistance for free.

 

There is a site: http://www.computeronlinerepair.com

that promotes that toll-free number.

 

The "should I answer" web-site: https://www.shouldianswer.com/phone-number/8664395034

has mostly-negative comments about that telephone-number.

 

>  It crashed once and gave me a # to call 1-866-439-5034

 

That was a "fake" crash.  It was just a web-page that was intended to TRICK you into calling them.

Just rebooting your computer, and not allowing your web-browser to restore the same web-page is all you needed to do.

 

> I called and they said they were a approved Microsoft repair co.

 

Probably "fake news".

 

> had it fixed cost $149.99 for a 5 year service agreement. 

 

Since there was nothing wrong, there really was nothing to "fix".  Sigh.

 

Also, since you never really had a problem, you probably will not have a "real" problem during the next 5 years.

 

Of course, some people always add an "extended warranty" on their purchases, and keep meticulous records about what/when they bought, and how to get service via that warranty.  Some don't.

 

> Is this something i should keep? 

 

My opinion: NO.  Ask them for a refund.  If they will not refund, contact your bank/credit-union that issued the credit-card that you used to pay them.  Call the toll-free number on the back of your credit-card.

Explain to the bank/credit-union that you were social-engineered, and you want to "reverse" the charge. 

They will advise you on how to proceed.

 

> Or should I get something else?

 

No. Do not get "something else".  Instead, post here, and get free help.

 

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‎12-30-2017 04:23 PM

HP Recommended

The information I received reguarding computer on line repair, inc was very helpfull.  Thanks for your help.

Was this reply helpful? Yes No
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