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‎07-06-2022 05:26 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

my computer crashed and I am unable to get it past the blue screen with the options to help fix the situation, it doesnt boot into window 11   the language is in spanish which isnt helping the situation.  can anyone suggest where I can change the setting to english at this point and if there is away to reinstall windows without losing my files.   it is a desktop

Category:
1 REPLY 1

‎07-10-2022 01:57 PM

HP Recommended

Hi @toni_ross_07

 

Welcome to the HP Support Community.

 

I'd like to help! 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

 

NIRVANA_95
I am an HP Employee
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