cooling fan

[astrobri]

i have an hp laptop and on november 7th when i closed my laptop there was a loud noise that came after. i opened it again and i saw “

The system has detected that a cooling fan is not operating correctly.

Continued operation is not reconmended and may cause unpredictable behavior that could result in random shutdown, data loss or possible system damage. The system will shutdown in 15 seconds. To prevent shutdown and continue operation, press the Enter key

System Fan (90B)

ENTER - Continue Startup

For more information, please visit: www.hp. com/go/techcenter/startup “

the weird noise has stopped but do i need to get a new fan or can i still use my laptop 

 

[Elohi_NR]

Hi @astrobri,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm really sorry you're experiencing this issue—seeing a warning like that can definitely be concerning. It’s important to address it promptly to avoid any potential damage to your laptop. Let’s try to get this sorted out so you can get back to using your device with confidence.

To resolve the error, take the following steps.

• Press enter to clear the message and allow the system to start to the Windows desktop.
• Turn off the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.
• For more information about reducing heat inside your computer, see HP Notebook PCs - Reduce heat inside the laptop to prevent overheating in Windows or HP Desktop PCs - Reduce heat inside the computer to prevent overheating.
• After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
• Perform a hard reset. Performing a hard reset can reset recorded thermal values in the memory and enable you to use the computer for a short time to access and save important files before service.
• For more information about performing a hard reset, see HP PCs - How to Power Reset Your Computer.
• In some cases, updating the BIOS might help prevent this error from occurring.
• For more information about how to update the BIOS, see the document for your computer:

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[astrobri]

hello thanks for the instructions. i’m not sure how i should do it since i have a laptop, not a computer

 this is the back of my laptop. 

[Elohi_NR]

Hi @astrobri ,

Thank you for performing the recommended steps, I see that it has not helped. 

I recommend you contact phone support. They will assist you via remote assistance. 

 For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.