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‎10-12-2023 08:25 AM

HP Recommended
Product: hp all in one
Operating System: Microsoft Windows 10 (64-bit)

My Dad has a HP all in one that came with Windows 10 installed. The HD died and I replaced it with an SDD.

His HP came with a thumb-drive. Might this contain a Windows 10 installe? Or is there a free and easy way for me to help him to reinstall windows 10? I don't think he has a serial number for Windows 10 as it was already installed.

Please help.

Best,

 

Christopher

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-12-2023 10:47 AM

HP Recommended

It is on a sticker like the following

BeemerBiker_0-1697129207237.png

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

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4 REPLIES 4

‎10-12-2023 09:45 AM - edited ‎10-12-2023 09:48 AM

HP Recommended

There is no charge for windows 10 or 11 if you were licensed for 10 (or even 7) originally.

go here

https://d34z73bbtpzgej.cloudfront.net/

and put in your dad's product ID and see if there is a restore option

 

If  not, then just re-install windows 10

https://www.microsoft.com/en-us/software-download/windows10

 

You did not mention the product ID or model but in any event you could upgrade to windows  11

https://jensd.be/1860/windows/upgrade-to-windows-11-22h2-on-unsupported-hardware

 

If you provide the product ID then the correct drivers could be located probably here

https://support.hp.com/us-en/drivers

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎10-12-2023 10:34 AM

HP Recommended

Thanks so much for your response.

Just one clarification: when you say enter my dad's product id, is that for the hp computer or windows 10 or something else?

Thanks again!

Christopher

Was this reply helpful? Yes No

‎10-12-2023 10:47 AM

HP Recommended

It is on a sticker like the following

BeemerBiker_0-1697129207237.png

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎10-12-2023 11:12 AM

HP Recommended

Thanks so much. I really appreciate it.

 

Best,

 

Christopher

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