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HP All-in-One - 24-df0037c

THe login PIN is correct but I get the message " You're credentials could not be verified."  Message also reads, "Something is wrong and your PIN isn't available (status0xc000006d, substatus: 0xc0070070.  Click to set up your PIN again."  When I click I get this message, "The User Profile Service service failed the sign-in.  User profile cannot be loaded.

1 REPLY 1
HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


Regards,
MayS.

I work on behalf of HP
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