doesnt wants to instal HP Inc. - Firmware - 15.33.0.0 and Battery is at zero , no charging

[karlbril]

Dear community 

My laptop doesnt wants to install this update HP Inc. - Firmware - 15.33.0.0

Also my laptop doesnt charges the battery . It is only working with the power adapter but the battery is at 0 percent

please help . 

all other updates are done , hard reset etc 

Help help

[VikramTheGreat]

Hi @karlbril,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the details. You're experiencing two related problems on your HP laptop:

1. Firmware Update (HP Inc. - Firmware - 15.33.0.0) Fails to Install

Recommended Steps:

1. Uninstall the Failed Update Attempt
   • Go to Settings > Windows Update > Update History > Uninstall updates.
   • Remove any failed HP firmware update entries.
      
2. Manually Install the Firmware
   • Visit HP’s official firmware update guide:
     👉 Official HP® Support 
   • Search for your laptop model and download the firmware directly from HP’s site.
      
3. Use HP Support Assistant
   • Download: HP Printer & Laptop Repair | HP® Support
   • It can detect and install firmware updates more reliably than Windows Update.

2. Battery Not Charging (Stuck at 0%, Works Only on Adapter)

This usually indicates a battery hardware failure or firmware/power controller issue.
 

Try These Steps:

1. Battery Reset
   • Shut down the laptop.
   • Unplug the charger.
   • Press and hold the power button for 15–20 seconds.
   • Plug in the charger and try turning it on.
      
2. Check Battery Health
   • Press Windows + S, type HP PC Hardware Diagnostics, and open it.
   • Run the Battery Test.
   • If it fails, the battery likely needs replacement.
      
3. Update BIOS
   • Go to your laptop’s driver page on HP’s site.
   • Download and install the latest BIOS update.
      
4. Check Battery Status in Device Manager
   • Open Device Manager > Batteries.
   • Right-click Microsoft ACPI-Compliant Control Method Battery > Uninstall.
   • Restart your laptop. Windows will reinstall it.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat