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‎02-05-2022 02:36 PM

HP Recommended
Product: HP Slimline Desktop - 270-p013wb
Operating System: Microsoft Windows 10 (64-bit)

can i download windows 10 from the hp web site?

Category:
1 REPLY 1

‎02-05-2022 03:09 PM

HP Recommended

Hi:

 

Your PC should be supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use that utility. 

 

You will need to have access to another Windows PC running W7 64 bit or newer (if your PC is not working) and a 32 GB USB flash drive to create the recovery media.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

This will factory reset the PC and you will lose all data currently installed on the hard drive.

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