dst failiure

[tchelet]

hi,

my comuter does not start anymore it openes with a blue recovery screen, error code oxcoooo185.  Performing the diagnostsic checks, It gives the error on DST: PK1J3K-8A39H1-X87T6J-60TP03, PRODUCT N P3J87EA#ABT. Can someone help me? Many thanks

[Paul_Tikkanen]

Hi:

The error code you received, Hard Disk 1 Quick Test Failure, means that the hard drive needs to be replaced and the operating system reinstalled.

Below is the link to the service manual for your PC. The HDD R & R procedure can be found in this guide.

http://h10032.www1.hp.com/ctg/Manual/c04717087

After you replace the hard drive, you can reinstall W10 as follows...

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can reinstall the drivers and available software from the PC's support page.

https://support.hp.com/gb-en/drivers/selfservice/hp-pavilion-550-100-desktop-pc-series/8499648/model...

[tchelet]

wow...thx

how can i save all of the stored info from this disk?

[Paul_Tikkanen]

You're very welcome.

Unfortunately, you probably won't be able to.

That is why it is important to periodically back up your files.

You can try a SATA to USB hard drive enclosure, and see if you can read the data from the old drive on a working PC.

Something like this...

https://www.amazon.com/AmazonBasics-3-5-inches-SATA-Drive-Enclosure/dp/B01MZC303G/ref=sr_1_3?ie=UTF8...