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- dual monitors not working with usb-c

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01-26-2024 02:34 PM
Hello! I have dual monitors with hp laptop. Hdmi adaptor is not working with usb-c. Not sure what to do next. I have tried putting hdmi adapter into the hdmi port on laptop it works. However, it's only one hdmi adapter. I had an old laptop and I plugged the hdmi adapter in it and it worked. Seems like monitor is only working if it can be connected in the hdmi port. Not sure what to do. I need the monitors to be extended.
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Accepted Solutions
01-27-2024 01:25 AM
What is your PC 17-c0000 (2W0J9AV) machine ? It could be one of the following 70 machines
https://support.hp.com/us-en/product/product-specs/hp-17.3-inch-laptop-pc-17-c0000/model/2100371461
For example: HP Laptop 17-cn0046nr
It ONLY has 1 hopeless SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to
- Charge your machine,
- Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)
If you wish to connect 2 external monitors (only-total 3), you can use
- Monitor 1: HDMI direct cable,
- Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as
Regards
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-27-2024 01:25 AM
What is your PC 17-c0000 (2W0J9AV) machine ? It could be one of the following 70 machines
https://support.hp.com/us-en/product/product-specs/hp-17.3-inch-laptop-pc-17-c0000/model/2100371461
For example: HP Laptop 17-cn0046nr
It ONLY has 1 hopeless SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to
- Charge your machine,
- Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)
If you wish to connect 2 external monitors (only-total 3), you can use
- Monitor 1: HDMI direct cable,
- Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as
Regards
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-27-2024 07:39 AM
Wow! You have been the only person that told me what I need! Triple kudos to you.
couple of questions. I see that the one you sent me a picture of us out of stock. However, am I able to purchase a different brand from Amazon? Also do I need to install the display link first and does this extend the monitors. Just confirming before I purchase.