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‎01-18-2020 08:41 AM

HP Recommended
Product: e5c13aa
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I have an e5c13aa wireless mouse which suddenly stopped working, or better syncing with my microsoft surface pro 4.

Changed the battery, did reboot both mouse and pc, turned on and off the bluetooth on both devices, followed every step of the user manual again and again, but the blue light on the top is still blinking with no sign of life.

is there something else I can do to make it work?

Please help!

thanks 

Gaia

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2020 04:14 PM

HP Recommended

@GaiaAurora,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing connectivity issues with the Bluetooth mouse.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c06100754

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-20-2020 04:14 PM

HP Recommended

@GaiaAurora,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing connectivity issues with the Bluetooth mouse.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c06100754

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎01-21-2020 11:15 PM

HP Recommended

Yes it worked! Thanks 😊😊

Was this reply helpful? Yes No
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