• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Hp Pavilion Series model p7-1510
Microsoft Windows 10 (64-bit)

my computer says windows is not activated  and gives the following message in settings:

 

We can't activate Windows on this device as we cant connect to your organization's action server. Make sure you're connected to your organization's network and try again. If you continue having problems with activation contact your organization's support person.

 

I don't remember if i bought it from best buy or office max but this is starting to be a pain . Any help would be much appreciated !

1 REPLY 1
HP Recommended

@TheJuggaknott 

That error message means that the Windows license version on your PC is a Volume License -- and the one that comes with HP PCs is an OEM license -- very different.

 

A Volume License requires a license server to issue the activation codes, which clearly, you don't have access to.

 

You would need to contact Best Buy or wherever you purchased this, as clearly, it has the wrong kind of license installed and there is nothing we can do from here to fix this.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.