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SexieAngel44
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Message 1 of 2
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file system error -2147219196

HP Recommended
Pavilion 23q111
Microsoft Windows 10 (64-bit)

I keep getting this error message whenever I try to open any pictures.        file system error -2147219196      

I tried  to reset my computer, but it won't reset. I keep getting a message the reads something like, there was a problem resetting your computer. I don't know what to do. I tried opening the command prompt, but it won't do anything when I right click on it to click on "run as administrator". Help!!!!!!Please!!!!! I also pay for the HP Smartfriend and I can't get past the virtual agent because my warranty expired. But I pay for service and I can't get it?????

Michelle
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Lil_Boy_Blue
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HP Recommended

Hi

I would attempt to restart in SAFE MODE.

 

Even at command prompt level.

 

This may not work, but worth a try...

 


Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR


HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

 

 

I would suggest    sfc /scannow  if/when you are in Safe Mode from the command prompt.

 

 

If in doubt please ask.

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