fixing a HP IQ 500 touch screen computer

[Dez19]

Hello!

I'm trying to fix my brothers hp iq500 for him as a christmas present, which is going to be a surprise.

I turned it on and tried rebooting it and this message came up...

can someone please explain what this means and how do I fix it. 

[Nal_NR]

Hi @Dez19 ,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Let's try these steps. 

Disabling the automatic restart option to view error messages

• Errors might occur but not display if Automatic restart is enabled. Disable this option to allow the computer to display error messages instead of restarting. You might be able to use the infromation in the error message to resolve the issue.
• In Windows, search for and open View advanced system settings.
• In the Startup and Recovery section, click Settings.
• Remove the check mark next to Automatically restart, and then click OK.

• Restart the computer.
• The computer no longer restarts automatically when a problem occurs. Instead, a blue screen displays with useful information. You can search for a resolution using the information in the error.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

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