• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-18-2019 02:55 PM - last edited on ‎11-18-2019 03:12 PM by Retired

HP Recommended
Product: 23-p149
Operating System: Microsoft Windows 10 (64-bit)

Pavilion all-in-one touch screen model 23-p149, serial number [edited].

since upgrading from Microsoft 8.1 to Windows 10, touch screen develops floating bubbles, mouse becomes erratic. Have had to disable touch screen to be able to use. All updates are in place. But, still not able to use touch screen.

 

2 REPLIES 2

‎11-19-2019 02:51 AM

HP Recommended

Congratulations, Patrick Swayze is now in your house and you're experiencing 'Ghost' touch.

This is a hardware fault with the touch screen and it needs to be replaced.

How old is the unit? Is it still under warranty?

Was this reply helpful? Yes No

‎11-21-2019 07:28 AM

HP Recommended

Strange that the computer worked perfectly with O/S 8.1, but as soon as upgrade to Win 10, this effect took over.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.