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‎11-18-2019 02:55 PM - last edited on ‎11-18-2019 03:12 PM by Retired

HP Recommended
Product: 23-p149
Operating System: Microsoft Windows 10 (64-bit)

Pavilion all-in-one touch screen model 23-p149, serial number [edited].

since upgrading from Microsoft 8.1 to Windows 10, touch screen develops floating bubbles, mouse becomes erratic. Have had to disable touch screen to be able to use. All updates are in place. But, still not able to use touch screen.

 

2 REPLIES 2

‎11-19-2019 02:51 AM

HP Recommended

Congratulations, Patrick Swayze is now in your house and you're experiencing 'Ghost' touch.

This is a hardware fault with the touch screen and it needs to be replaced.

How old is the unit? Is it still under warranty?

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‎11-21-2019 07:28 AM

HP Recommended

Strange that the computer worked perfectly with O/S 8.1, but as soon as upgrade to Win 10, this effect took over.

 

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