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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- had to buy a new motherboard for a 110-023w

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04-23-2019 10:19 PM
i had to buy a new motherboard for my desktop and it says operating system is not activated. i done a factory restore and it still says windows 8 build 9200.
and how come my desktop dont have a product key
04-25-2019 04:44 PM
Your desktop DID have a Windows product key -- but it was encoded into the UEFI firmware of the original motherboard. And when you discarded that motherboard, you also discarded the key -- and HP is under no obligation to provide you a second key, and you can not purchase HP OEM product keys.
So basically, at this point, you would have to purchase a Windows key to match the version that you installed.
I am a volunteer and I do not work for, nor represent, HP