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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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05-21-2025 05:05 PM
I just looked at my computer problem and it says it needs a disk driver where can I get it
mi computer is an HP All/in/one 24 g020 energy star
the code that I throw is this
id failed >. 60C7P9-87E9SM-GXPT7G-60TH03
product id : V8P00AA#ABA
i am live in Georgia Atlanta
05-21-2025 06:51 PM - edited 05-21-2025 06:55 PM
You need to install a new hard drive and reinstall the operating system.
I recommend that you replace the 3.5" mechanical hard drive with a better performing 2.5" SATA solid state drive (SSD).
You will also need an adapter to fit the smaller SSD where the 3.5" drive currently mounts.
A recommended 2.5" SSD:
A recommended 3.5" to 2.5" adapter:
After you replace the drive, you can reinstall Windows by creating a bootable USB installation flash drive with the Microsoft media creation tool from the link below:
After W10 has completed installing, you can install the drivers and available software from your PC's support page.
HP All-in-One - 24-g020 (Touch) (ENERGY STAR) Software and Driver Downloads | HP® Support
I have attached the service guide below for how to remove and replace the hard drive.