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HP Recommended
HP All-in-One - 24-g020 (Touch) (ENERGY STAR)
Microsoft Windows 10 IOT

I just looked at my computer problem and it says it needs a disk driver where can I get it 

 

 

mi computer is an HP All/in/one 24 g020 energy star 

the code that I throw is this 

id failed >. 60C7P9-87E9SM-GXPT7G-60TH03

product id :  V8P00AA#ABA

i am live in Georgia Atlanta 

 

1 REPLY 1
HP Recommended

You need to install a new hard drive and reinstall the operating system.

 

 I recommend that you replace the 3.5" mechanical hard drive with a better performing 2.5" SATA solid state drive (SSD).

 

You will also need an adapter to fit the smaller SSD where the 3.5" drive currently mounts.

 

A recommended 2.5" SSD:

 

Amazon.com: Western Digital 1TB WD Blue SA510 SATA Internal Solid State Drive SSD - SATA III 6 Gb/s,...

 

A recommended 3.5" to 2.5" adapter:

 

Amazon.com: ORICO 2.5 SSD SATA to 3.5 Hard Drive Adapter Internal Drive Bay Converter Mounting Brack...

 

After you replace the drive, you can reinstall Windows by creating a bootable USB installation flash drive with the Microsoft media creation tool from the link below:

 

Download Windows 10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

HP All-in-One - 24-g020 (Touch) (ENERGY STAR) Software and Driver Downloads | HP® Support

 

I have attached the service guide below for how to remove and replace the hard drive.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.