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Locked

‎11-11-2023 09:27 AM

HP Recommended
Product: HP Pavilion - 15-cs3006tx
Operating System: Microsoft Windows 10 (64-bit)

Himanshu388_0-1699719762209.png

Himanshu388_1-1699719795581.png

storage other than SSD not showing neither in "this pc" nor in "disk management" the only storage showing is 237 GB of local disk C the other local disk vanished with their total storage of 1TB , the laptop window is up to date

Category:
1 REPLY 1

‎11-12-2023 07:19 PM - edited ‎11-12-2023 07:23 PM

HP Recommended

Hi @Himanshu388 

 

Welcome to the HP Forum.

 

It looks like the 1 TB 5400 rpm SATA HDD has failed or you have a drive to MB connection problem.

 

You could try HP Diagnostics at startup but it looks like the drive may be cooked.

 

I can't say if diagnostics will detect the 1 TB drive because the drive is probably not being detected in the BIOS. You may have to replace the drive.

 

HP Diagnostics:

 

Start the PC. Tap "ESC".

 

Select "F2". Run system and component tests.

 

You could try to recover data on the drive by connecting the drive to a different PC as a data drive but it does not look promising.

 

Regards

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