Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-20-2023 09:49 PM

HP Recommended
Product: HP EliteDesk 705 G3 Small Form Factor PC
Operating System: Microsoft Windows 11

Used computer purchased on E bay.  

It has a partially installed windows 11 - can only get into safe mode, not the ordinary usable mode.

The software h p system  software manager refuses to install in safe mode

I try to install windows 11 (also win 10)  on a blank drive and  a message from the motherboard asks for

previous owner's password or email address.

How can I install without knowing previous owner's password?

Can I install h p system software manager from command prompt - what are the instructions?

Reading other articles here tells me h p system software manager enables me to change the previous owners password and delete their account.  Is this true?

thank you

Ray Alsop      Australia

 

Category:
1 REPLY 1

‎09-21-2023 07:44 AM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

I work on behalf of HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.