-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- how do i install windows without knowing the previous owners...

Create an account on the HP Community to personalize your profile and ask a question
09-20-2023 09:49 PM
Used computer purchased on E bay.
It has a partially installed windows 11 - can only get into safe mode, not the ordinary usable mode.
The software h p system software manager refuses to install in safe mode
I try to install windows 11 (also win 10) on a blank drive and a message from the motherboard asks for
previous owner's password or email address.
How can I install without knowing previous owner's password?
Can I install h p system software manager from command prompt - what are the instructions?
Reading other articles here tells me h p system software manager enables me to change the previous owners password and delete their account. Is this true?
thank you
Ray Alsop Australia
09-21-2023 07:44 AM
Hey
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
For cases related to BitLocker issues, please contact Microsoft Support.
Regards,