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‎03-18-2020 01:57 PM

HP Recommended
Product: HP all-in-one
Operating System: Microsoft Windows 7 (64-bit)

Hello, I am trying to upgrade to Windows 10 from Windows 7 but it is not allowing me because I have to first disable my drive encryption.  I cannot uninstall because I have to disable first.  I don't know where to start.  Any suggestions are appreciated.  Thanks.

1 REPLY 1

‎03-20-2020 09:15 AM

HP Recommended

@GL-333 

Here's information from Microsoft about that:  

 

To turn off BitLocker Drive Encryption
1. Click Start, click Control Panel, click System and Security, and then click BitLocker Drive Encryption.
2. Find the drive on which you want BitLocker Drive Encryption turned off, and click Turn Off BitLocker.
3. A message is displayed, informing you that the drive will be decrypted and that decryption may take some time. Click Decrypt the drive to continue and turn off BitLocker on the drive.


Additional Information: http://technet.microsoft.com/en-us/library/ee424315(WS.10).aspx



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