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- hp 19 will not upgrade to windows 10 pro

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01-06-2017 06:59 PM
hp 19 running windows 10 home. It will not accept new windows 10 pro key. This is a clean install. Previous OS was 8.1. What am I missing? Thanks in advance.
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01-06-2017 07:17 PM
While your linked HP thread is generally useful, if the OP has an OEM version of Win10 (which they will, if their PC came preinstalled with Win10) and they are using an MS download to attempt to do the Upgrade to Pro, I believe that will NOT work -- because they require very different product keys.
So, in that case, there is no Activation workaround that will work.
I am a volunteer and I do not work for, nor represent, HP
01-06-2017 07:05 PM
Hello;
Allow me to welcome you to the HP forums!
I read your post about not being able to upgrade to Win10 Pro and wanted to help -- but need more information.
First of all, we need the detailed product number of your PC: http://support.hp.com/us-en/document/c03754824?jumpid=reg_r1002_usen_c-001_title_r0001
Second, we need to know if your PC came preinstalled with Win10.
We can proceed once you provide the information.
Thanks
I am a volunteer and I do not work for, nor represent, HP
01-06-2017 07:11 PM - edited 01-11-2017 09:41 PM
Hi.
Welcome to forum nvwriter.
Using the Activation troubleshooter
I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box belowDid I help solve the problem? don´t forget to click “ Accept as a solution”
, someone who has the same query may find this solution and be helped by it.
01-06-2017 07:17 PM
While your linked HP thread is generally useful, if the OP has an OEM version of Win10 (which they will, if their PC came preinstalled with Win10) and they are using an MS download to attempt to do the Upgrade to Pro, I believe that will NOT work -- because they require very different product keys.
So, in that case, there is no Activation workaround that will work.
I am a volunteer and I do not work for, nor represent, HP
01-07-2017 12:19 PM
Thanks for your time to answer. However, the results are the same. I get a popup window that says Error: 0xC004F050 The Software Licensing Service reported that the product key is invalid.. I have not tried the phone route yet.