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‎08-07-2020 05:43 PM - last edited on ‎08-07-2020 05:48 PM by Retired

HP Recommended
Product: hp all - in - one pc
Operating System: Microsoft Windows 7 (64-bit)

hp all - in - one pc sn V8P00AA not letting me install windows 7. help please. it installs but when it starts personalization it blocks the keyboard and the mouse and i can't enter/personalize anything in  windows using either,

1 REPLY 1

‎08-07-2020 06:02 PM

HP Recommended

Hi:

 

Make sure the keyboard and mouse are in the USB 2 ports in the back of the PC, not the USB 3 ones.

 
The reason the KB and mouse quit working is because W7 doesn't have the USB 3 drivers included and you can't install the USB3 drivers until after W7 has completed installing.
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