hp all in one

[VMc57]

Your case has been closed. Case Number #– Closed

Product Description:
Product Number:
Serial Number:	[edited]
Case Subject:	WIN/WIN11/CA000026107178/Desktop not turning on

I am extremely disappointed with the hp all in one I bought last year.  I am a loyal customer.  I have a hp Pavilion all in one that is still functional.  That computer must be at least 10 years old but it still works.  I bought the new one because that one was operating slow & it was time for an upgrade.  Last Thursday, Nov. 13, 2025 the new one stopped.  It just stopped working.  Attached please find the proof that this machine is only 1 year & 3 months old. I have an hp printer all in one. (scanner, fax, copy) I had a hp laser printer before I purchased this new one.  Will this fail me also? I can't believe it is nonrepairable. I called your tech support & nothing worked.  I took it to the Geek Squad at Best Buy. They said to ship it for repair was $85.00; plus parts & labor, the estimate was $500.  I can buy a cheap new computer for that.  Please offer some type of redress for this unhappy customer.  I have always used your products because of reliability and the price point.  Now I feel like I was punished for getting this machine on sale & to repair it will cost all the money I saved on it.    

[VikramTheGreat]

Hi @VMc57,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing your experience. I truly understand why you’re frustrated. When a newer All-in-One suddenly stops working, especially after years of trusting HP products, it can feel incredibly disappointing. You deserved a much smoother and more reliable experience.

I checked the details you mentioned, and here’s what we’re seeing on our side:

What we found

The case number you referred to is showing as closed because it was marked as “customer declined service.”
Additionally, the serial number provided does not pull up any active record, which means we cannot see the warranty history or previous repair notes yet.

This does not mean you are out of options; we just need accurate product information to verify everything properly.

What we need next (in a private message only):

To move forward and help you the right way, please send us:

A clear photo of the Product Number (P/N) label

This label is usually located:

• On the bottom edge of the All-in-One
• Behind the stand/base
• On the back panel (small white sticker)

The Product Number (example: 24-cb1035qe) is essential because it lets us:

• Pull the right support records
• Verify warranty and service options
• Re-check the case status
• Review eligibility for any exception or escalation

⚠️ Please do NOT post your serial number publicly.
Send any sensitive details through private message only.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[VMc57]

The real story is that the product stopped working and the warranty is expired.  After talking with the customer service rep who informed me that it would cost somewhere between $300.00-$400 to repair I decided it may be cheaper and faster to get someone local to take a look at it.  I went to Best Buy (The Geek Squad) and they said the same thing.  Based on that information it could be better to purchase a new one rather than throw money at a bad one.   The serial number is Edited. I would like a voucher for a discount to buy a new one.

[VikramTheGreat]

Hi @VMc57,

Thank you for sharing the full details, and I’m really sorry that the device stopped working just after the warranty period. I know that’s frustrating, especially when repair estimates are nearly the cost of a new product.
 

I do want to set the correct expectations: here in this support channel, we’re not able to generate or authorize discount vouchers, replacements, or special offers. Those decisions can only be handled by the HP Store / Sales team, as they manage promotions and upgrade programs.
 

What I can recommend is:

Reach out directly to the HP Store team (either via phone or chat on the HP Store website)

Provide them with your product’s serial number and the repair estimate you received

Ask if there are any current promotions, upgrade offers, or loyalty discounts available for your region

They will be the only team able to check if a voucher or special pricing can be offered.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support