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VivJ
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Message 1 of 2
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hp desktop password

HP Recommended
Hp all in one 20-c020 (energy star)
  • When I turn on computer it needs a password to login . I type the password and it says "The password is incorrect.  Try again " but it is the right password it has never been changed.  Is there a reason why this is happening.  Also, I can't afford to lose anything that is on this computer.  Caps is not on. Password was set ( when purchased ) to lower case.. What do I do? 
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MarcusC
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Message 2 of 2
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HP Recommended

Hey VivJ 😀

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Kind regards,

 

MarcusC

I work on behalf of HP.
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