Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

hp desktop password

HP Recommended
Hp all in one 20-c020 (energy star)
  • When I turn on computer it needs a password to login . I type the password and it says "The password is incorrect.  Try again " but it is the right password it has never been changed.  Is there a reason why this is happening.  Also, I can't afford to lose anything that is on this computer.  Caps is not on. Password was set ( when purchased ) to lower case.. What do I do? 
1,346 1,299 60 290
Message 2 of 2
Flag Post
HP Recommended

Hey VivJ 😀


Thank you for visiting the HP Support Community.


According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


Kind regards,



I work on behalf of HP.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation