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‎09-12-2021 12:16 PM

HP Recommended
Product: hp model 22-d10013w
Operating System: Microsoft Windows 10 (32-bit)

My computer started freezing up after about an hour of use and then it wouldn't power on at all. I finally got it to power on but then shut down about 15 minutes in use now will not power on at all.

Category:
1 REPLY 1

‎09-19-2021 10:13 AM

HP Recommended

@ShayLeigh77 -- my guess is that your computer's power-supply was gradually "failing", and now has completely failed. Hire a computer technician to install a compatible replacement.

 

However, if your computer is less than one year old, exercise the HP Warranty to get them to fix it, at no cost to you.

 

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