• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

PLEASE HELP ME! 

 

I WAS GAVEN THIS DESKTOP GAMING COMPUTER FOR MY BIRTHDAY!!! I ALWAYS WANTED ONE. AND I GOT ONE.

 

STUPIED ME I LOANED IT TO MY OLDER BROTHER FOR SCHOOL WHILE I WAS AT A TRAINING CLASS FOR A NEW JOB OUT OF STATE I WASNT ABLE TO USE IT WHERE I WENT AND I GOT BACK AND NOTICED MY WINDOWS DIDNT LOOK THE SAME DONT HAVE THE OMEN STUFF THAT WAS ORIGINALLY ON IT AND ALOT OF STUFF WASNT RIGHT!!  :*( 

 

I  ASKED HIM WHAT HAPPEND OR DID HE DO SOEMTHIGN I DONT KNOW IF HE MIGHT DONE AND WAS CHANGEABLE BACK TO MY SETTINGS AND MY ORIGIAL WAY BUT HE SAID NOTHING ITS STILL THE WAY YOU LEFT IT OFF WITH ME THE DAY YOU BROUGHT IT OVER I GOT VERY UPSET AND HUNG UP ON HIM.

 

SO TO THE POINT !!!!!!!!!

 

HOW DO I REINSTALL WINDOWS THE RIGHT WINDOWS AND THE RIGHT STUFF BACK TO TO MY OMEN DESKTOP  HERE IS THE INFORMATION I CAN GIVE YALL OUT HERE AND HOPEFULLY MAYBE HOPEFULLY SOMEONE WILL MIGHT HELP ME... 

 

HERES THE COMPUTER INFORMATION THAT I OWN 

 

Manufacturer
HP
Model
870-213w
System ID
82F1
Product ID
Z5N88AA#ABA
Memory Size
16384 MB RAM
BIOS Date
01/29/2018
BIOS Revision
F.23
Serial Number
[Personal Information Removed]
Operating System Image
17WW1TTT607#SABA#DABA
Installed OS version
10.0.19044
 
Processor 1
Processor Type
Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz
Current Processor Speed
3600 MHz
 
Memory
Bank Locator
BANK 1
Device Locator
XMM1
Manufacturer
Micron
Serial Number
170EBB30
Part Number
8ATF1G64AZ-2G3B1
Memory Size
8192 MB
Maximum Memory Speed
2400 MHz
Memory Type
DDR4
Type Detail
Synchronous
Memory
Bank Locator
BANK 3
Device Locator
XMM3
Manufacturer
Micron
Serial Number
170EBCE2
Part Number
8ATF1G64AZ-2G3B1
Memory Size
8192 MB
Maximum Memory Speed
2400 MHz
Memory Type
DDR4
Type Detail
Synchronous
 
Storage 1
Model
SanDisk SD8SB8U-256G-1006
Firmware version
X4120006
Serial Number
170560802559
Capacity
238.47 GB
Drive Self-Test support
True
Bytes per Sector
512
Drive Letter
C:
Volume Label
Windows
Solid State Drive wear level
1 %
Storage 2 * THIS IS MY PORTIBLE DRIVE IVE BOUGHT FOR IT TO BACK UP TO AND ADD ANY INFO THAT NEED TO BE SAVED TWICE AND ALLWAYS KNOW IVE GOT A LIFE LINE IF SOMETHIGN HAPPENEDS TO ANYTHING ON MY COMPUTER AGAIN*
 
Model
ST1000DM003-1SB102
Firmware version
HPH3
Serial Number
Z9AFQATZ
Capacity
931.51 GB
Drive Self-Test support
True
Bytes per Sector
512
Drive Letter
😧
Volume Label
DATA
 
Optical Drive 1
Model
hp PLDS DVDRW DU8AESH
Firmware version
6HSM
 
THATS ALL THE INFO I HAVE ON MY UNIT I KNOW THERES SOMETHING WRONG WITH SOMETHIGN SOMEWHERE I HOPE THIS HELPS ANYONE OUT THERE THAT TAKES THERE TIME AND READS THINGS LIKE THIS AND UNDERSTANDS THE POLTIONS IM IN AND ABOUT TO LOSE IT !!!
 
THANKS NICHALAS F,
IF YOU LIKE YOU MAY EMAIL ME AT [Personal Information Removed] with your answers plz I'm not to sure how to check and really remeber to keep looking at this blog here and there for a reply just put IN THE REPLY LOCATION UNDER THE EMAIL YOU PUT NICHALAS IVE GOT YOUR ISSUE POSSIBLY FIX FOR YOU 
 
THANKS AGAIN
1 REPLY 1
HP Recommended

Hi:

 

Your PC is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC>

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.