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‎11-03-2020 06:57 AM

HP Recommended
Product: hp pavilion 590-p0086
Operating System: Microsoft Windows 10 (32-bit)

I am hoping someone can help. My work computer, which has automatic virus scans and is only used to sell insurance, will not boot up. This started when I took a break from working early one morning and stepped away from the computer and it hibernated. When I went to log back in the background image came up but the pin login screen never popped up. This has happened in the past, and I just did a hard shutdown and was able to reboot and login to the computer. This time, I got a blue screen saying that there was a problem booting and it needed to repair. I have gone down the rabbit hole of all of the troubleshooting and recovery options with the computer and it ends in the same result, there is a disk error and cannot complete. "Nothing was changed on your computer"...

 

What could have happened?

 

This computer was purchased in August of 2019, so it's not an old machine. 

 

I would appreciate any insight you guys have to offer. 

 

 

1 person had the same question
1 REPLY 1

‎11-03-2020 07:15 PM

HP Recommended

Hi,

 

Try tapping "ESC" at system startup to get to the HP UEFI Startup Menu.

 

Run Diagnostics to check hardware.

 

It sounds like you may have a HDD problem.

 

Regards

 

 

 

 

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