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‎01-31-2013 03:53 PM

HP Recommended

hello, i got a hp pavilion g6 (E2 vision) with windows 8, for christmas and its been running fine until about 1 hour ago. I turned on my laptop and it had a bit of dirt on the top off the screen, i wiped it with my phumb nail to scrape it off, and a big white blotch came. I moved my laptop screen back and forward to try and gt rid of the problem and alot of different colour lines shown up. Now i cant even see what im clicking becuase my screen is coverd in a big white blotch on the right side of the screen, and alot of different colour lines all around the screen. Please i need help becuase ive olny had this laptop since christmas. Please help!

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2013 07:32 PM

HP Recommended

Honestly, it sounds like the LCD screen got damaged while you were attempting to clean the dirt off. If you send the laptop in for repair, it may be determined that the issue was causes by accidental damage and you may end up being responsible for the repair costs.

 

Please send KUDOs

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520

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5 REPLIES 5

‎01-31-2013 07:32 PM

HP Recommended

Honestly, it sounds like the LCD screen got damaged while you were attempting to clean the dirt off. If you send the laptop in for repair, it may be determined that the issue was causes by accidental damage and you may end up being responsible for the repair costs.

 

Please send KUDOs

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520
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‎02-01-2013 10:42 AM

HP Recommended

thanks my laptop is under warrenty so will it cost even though it was by mistake?

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‎07-08-2013 02:41 PM - last edited on ‎07-08-2013 06:13 PM by Retired

HP Recommended

Hi,

 

I'm having the same issue with my laptop and not able to even get support for this issue.

 

Have been having this problem from last week and just got off chat with HP chat support and guess what. they are asking me to bring the laptop to the US to fix... how stupid.

 

Took this is HP Service center in Chennai, India and they tell me to call US support to ship out the screen, but not one is even willing to help.

 

there are number of cases created with HP but still no one is able to fix this, its not our fault for this issue, its got to do soming with the scree quality or some connection issue cause when moved it works fine...

 

Someone from HP please help me .. [Personal Information Removed]

 

joy

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‎07-08-2013 02:43 PM

HP Recommended
This is for sure with the quality if the screen parts cause i am facing this issues as i post this.. and its not our fault.. it began when i was playing a youtube video..
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‎04-15-2017 02:56 AM

HP Recommended
I switched my laptop off. When I turned it back on I had a big white blob which then went black all down left side of screen
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