hp pavilion stuck in choose your keyboard layout

[bilalnasser779]

Hi i  hav my hp desktop stuck in choose your keyboard layout and i can’t do nothing 

[itsmyname]

@bilalnasser779 -- if you tap the "TAB" key on your keyboard, does an "outline" box appear around one option, or the next option. Also, try the "up-arrow" and "down-arrow" keys on your keyboard. Use the "Enter" key to function like a "click" that a mouse would produce.

[WAWood]

@bilalnasser779 

Unless you are doing a new install of Windows, this means that Windows has become so corrupted that it needs to be reinstalled -- but since it can't do that on its own, this will keep displaying over and over until you give up and turn off the PC.

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.