• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-02-2020 08:29 AM

HP Recommended
Product: 4df19ea
Operating System: Microsoft Windows 10 (64-bit)

helloo , i have made a backup from the HP Recovery Tool and saved it on a usb Dsik , after tgat ; my hard drive stopped working .

Then i put a new one but the exe from the HP Recovery Tool doesn t end its progress , it stops at 60% and i have a message "hp recovery manager failed error code ffffff15 "

2 people had the same question
1 REPLY 1

‎03-02-2020 10:55 AM

HP Recommended

Hi:

 

If you can't get the recovery media to work that you made by using the HP cloud recovery tool, you can clean install W10

by making a bootable USB installation flash drive using the Media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-22-c0000-all-in-one-desktop-pc-series/19391003

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.