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‎08-27-2020 11:22 PM - edited ‎08-28-2020 10:42 AM

HP Recommended
Product: OMEN X by HP Desktop PC 900-2XX
Operating System: Microsoft Windows 10 (64-bit)

my brother uninstalled hp support assistant from my PC by accident, but when i tried to reinstall it, i get a message saying "a newer version hp support assistant is installed" , i made a new windows account and tried to reinstall it but it didn't work, i keep getting the same message.

edit: i managed to install it in a new windows account, but i still cant install it on my actual account, how can i install it?

 

 

1 REPLY 1

‎08-29-2020 03:35 PM

HP Recommended

@WelloGhost,

Look in "APPS and features"..  Un-install all references to the program. Re-boot, and then re-install.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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