hpportiox64.sys blocked by AVG due to potential hacker issue

[jon2254]

hpportiox64.sys blocked by AVG due to potential hacker issue ? Says I have to switch off a setting in AVG to allow it to download?

Should I do this? 

If I dont what are the consequences?

Thanks.

[Raj_05]

Hi @jon2254,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your antivirus software, AVG, has blocked the file "hpportiox64.sys" due to a potential hacker issue, it could indicate that the file is behaving suspiciously or has been flagged as malicious. Here are a few steps you can take to address the situation.

1. Quarantine the file: If AVG has already blocked the file, it is likely in quarantine. This means that the file has been isolated from the rest of your system to prevent any potential harm. You should leave it in quarantine until you can verify its legitimacy.

2. Verify the file: The file "hpportiox64.sys" is associated with the HP Port IO Driver, which is a legitimate component of certain HP printer software. However, hackers sometimes disguise malware with legitimate file names. To ensure the file is safe, you can follow these steps:

a. Update AVG: Make sure your antivirus software is up to date with the latest virus definitions. This ensures that AVG has the most recent information to accurately detect malware.

b. Perform a full system scan: Run a thorough scan of your system using AVG. This will help identify any other potential threats that may be present.

c. Check file authenticity: Verify the authenticity of the file "hpportiox64.sys." You can do this by comparing the file's digital signature with the official signature from HP. To find the official signature, visit the HP support website.

3. Report the issue: If you have confirmed that the file is indeed malicious or suspicious, report the issue to both HP and AVG. Provide them with details about the blocked file and any other relevant information. They can investigate further and provide guidance on resolving the issue.

4. Take precautions: While dealing with potential security threats, it's essential to exercise caution. Avoid visiting suspicious websites, downloading files from untrusted sources, and opening email attachments from unknown senders. Keep your operating system and other software up to date, as updates often include security patches.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support