• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
laptop
Microsoft Windows 11
Spoiler
 

basically i got microsft 365 free with this laptop and then i reset my laptop on sunday not knowing that all apps will go. now i dont have free microsoft 365 avalible on my laptop and it tells me to buy it. i spoke to microsot yesterday, they tried resolving the problem but said they couldnt find my product key for this laptop as it went when i reset the laptop. they told me to contact you and to ask for a new one to be able to restore my microsoft 365 apps. i need the new product key that has been put for me after i reset my laptop.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.