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Locked

‎12-08-2018 01:57 AM

HP Recommended
Product: PRODESK 400G4MT
Operating System: Microsoft Windows 10 (64-bit)

Since one week the installation of new appilications stops with message: " impossible to find the file...."and sometimes with the issue: "error code 0x80070002".

Really the file exists on the computer system, but it is not accessible.

 

The issue "USERINIT" of HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon seems to the correct:  C:\Windows\system32\userinit.exe,c:\Program Files (x86)\HP\HP ProtectTools Security Manager\Bin\DPAgent.exe,

 

I loaded a restore point of one mont before without results. 

A sweep with antivirus and antispyware and register corrections (Ccleaner) gave no results.

I found the this happens after some last updates of W10,

 

The PC is PRODESK 400G4MT os W10 pro.

 

Please I need suggestions

Thanks

 

 

 

1 REPLY 1

‎12-08-2018 02:42 AM

HP Recommended

Welcome to the HP Support Community @gianfranco41

 

It would be better for you to post here:

 

https://www.tenforums.com/

 

REO

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