incorrect pin challenge phrase

[Plan_B]

I am locked out of my computer and am unable to enter the "challenge phrase"

[Raj_05]

Hi @Plan_B,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you are locked out of your HP ENVY 34 Inch All-In-One Desktop PC and unable to enter the "challenge phrase," you can try the following steps to regain access.

Restart Your Computer

• Sometimes a simple restart can resolve minor issues.

Use Safe Mode

• Restart your computer and repeatedly press the F8 key (or Shift + F8) before Windows starts.
• Select Safe Mode from the Advanced Boot Options menu.
• Once in Safe Mode, try logging in and accessing the system settings to resolve the issue.

Use Password Reset Disk

• If you have previously created a password reset disk, insert it and follow the on-screen instructions to reset your password.

Use Another Admin Account

• If there is another admin account on the computer, log in with that account and reset the password for the locked account.

Perform a System Restore

• Restart your computer and press F11 (or Esc and then F11) to access the System Recovery options.
• Choose Troubleshoot, then Advanced options, and select System Restore.
• Follow the prompts to restore your computer to a point before the issue occurred.

Resetting the PC

• If none of the above methods work, you might need to reset your PC. Note that this may result in loss of data.
  • Restart your computer and press F11 (or Esc and then F11) to access the System Recovery options.
  • Choose Troubleshoot, then Reset this PC.
  • Follow the prompts to either keep your files or remove everything and reinstall Windows.

Using HP Recovery Manager

• Restart the computer and press F11 (or Esc and then F11) to enter the HP Recovery Manager.
• Follow the on-screen instructions to restore your computer to factory settings.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support