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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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1 REPLY 1
07-05-2021 03:30 PM - edited 07-05-2021 03:33 PM
Hi:
The product specs for your PC indicate that it came from HP with Windows 10 64 bit, not Windows 7, 32 bit.
You can use the Microsoft media creation tool to create installation media and reinstall W10 for free.
Download Windows 10 (microsoft.com)
After W10 has completed installing, you can install the drivers and available software from your PC's support page.
HP Pavilion All-in-One - 27-a010 (Touch) Software and Driver Downloads | HP® Customer Support
Otherwise, you can pay HP $50- $60 and order recovery media from the last link on the support page.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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