• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-23-2022 03:37 AM

HP Recommended
Product: HP Pavilion All-in-One - 27-xa0040
Operating System: Microsoft Windows 10 (64-bit)

 I installed new SSD drive (hard drive was removed) and made a usb image for windows 10 when I get to- where do you want to install windows? it says we couldn't create new partition on or locate an existing one. For more information see set up log files. what steps I should I take. thank you

Category:
1 REPLY 1

‎10-23-2022 06:55 AM

HP Recommended

Hi:

 

W10 should not be having any issues finding the drive to install on that model series, so it is hard to say what the problem could be.

 

What I suggest you do is to make a bootable USB recovery drive using the HP Cloud recovery tool with another PC running W7 64 bit or newer that will install W10, the drivers and the software that should have originally come with the PC.

 

Here is an info link for how to use the utility.  You will also need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

According to the recovery tool's website database, your PC's product number, 4NN47AA#ABA, is supported.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.