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08-04-2020 02:03 PM
Product number 6YQ50AA#ABA
Microprocessor Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz
System board 8653 A (SMVB) System BIOS F.20-5/29/2020
Windows 10 Home v1909 64bit
Windows Firewall and Windows Defender
HPSA offers intel Chipset Installation Utility and Driver v 10.1.18295.8201 date 5/8/2020 as an update. I have Intel(R) 300 Series Chipset Family LPC Controller (H370) - A304 v10.1.16.7 date 7/18/1968.
At first it said installed, then later it said it was dimissed.
Anyone know what is going on?
Thanks.
08-07-2020 11:09 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please download the latest Chipset Driver directly from HP Website: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-desktop-pc-tp01-0000i/29014367/model/31...
Thank you
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
08-15-2020 04:34 PM
Well I think it installed OK on 8/4/2020. I had more than one to install and the chipset may have tried to install twice and the second time was dismissed. I followed your link. There were five chipset updates to choose from. You did not say which one, but the most recent one matched the one HPSA installed.
Event log from Device Manager>Intel(R) 300 Series Chipset Family LPC Controller (H370) - A304 >Properties >Events Tab
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 8/4/2020 1:51:10 PM
Event ID: 400
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: PC-Win10
Description:
Device PCI\VEN_8086&DEV_A304&SUBSYS_8653103C&REV_10\3&11583659&2&F8 was configured.
Driver Name: oem34.inf
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Driver Date: 07/18/1968
Driver Version: 10.1.16.7
Driver Provider: INTEL
Driver Section: Needs_ISAPNP_DRV
Driver Rank: 0xFF2001
Matching Device Id: PCI\VEN_8086&DEV_A304
Outranked Drivers: machine.inf:PCI\CC_0601:00FF2006
Device Updated: true
Parent Device: ACPI\PNP0A08\0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>400</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2020-08-04T18:51:10.439023400Z" />
<EventRecordID>1339</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="264" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>PC-Win10</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">PCI\VEN_8086&DEV_A304&SUBSYS_8653103C&REV_10\3&11583659&2&F8</Data>
<Data Name="DriverName">oem34.inf</Data>
<Data Name="ClassGuid">{4d36e97d-e325-11ce-bfc1-08002be10318}</Data>
<Data Name="DriverDate">07/18/1968</Data>
<Data Name="DriverVersion">10.1.16.7</Data>
<Data Name="DriverProvider">INTEL</Data>
<Data Name="DriverInbox">false</Data>
<Data Name="DriverSection">Needs_ISAPNP_DRV</Data>
<Data Name="DriverRank">0xff2001</Data>
<Data Name="MatchingDeviceId">PCI\VEN_8086&DEV_A304</Data>
<Data Name="OutrankedDrivers">machine.inf:PCI\CC_0601:00FF2006</Data>
<Data Name="DeviceUpdated">true</Data>
<Data Name="Status">0x0</Data>
<Data Name="ParentDeviceInstanceId">ACPI\PNP0A08\0</Data>
</EventData>
</Event>
Log Name: System
Source: Microsoft-Windows-UserPnp
Date: 8/4/2020 1:51:10 PM
Event ID: 20001
Task Category: (7005)
Level: Information
Keywords:
User: SYSTEM
Computer: PC-Win10
Description:
Driver Management concluded the process to install driver cannonlake-hsystem.inf_amd64_2e141eedb6982ebb for Device Instance ID PCI\VEN_8086&DEV_A304&SUBSYS_8653103C&REV_10\3&11583659&2&F8 with the following status: 0x0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-UserPnp" Guid="{96f4a050-7e31-453c-88be-9634f4e02139}" />
<EventID>20001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>7005</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2020-08-04T18:51:10.481586900Z" />
<EventRecordID>38225</EventRecordID>
<Correlation />
<Execution ProcessID="4592" ThreadID="8396" />
<Channel>System</Channel>
<Computer>PC-Win10</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<InstallDeviceID xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">
<DriverName>cannonlake-hsystem.inf_amd64_2e141eedb6982ebb</DriverName>
<DriverVersion>10.1.16.7</DriverVersion>
<DriverProvider>INTEL</DriverProvider>
<DeviceInstanceID>PCI\VEN_8086&DEV_A304&SUBSYS_8653103C&REV_10\3&11583659&2&F8</DeviceInstanceID>
<SetupClass>{4d36e97d-e325-11ce-bfc1-08002be10318}</SetupClass>
<RebootOption>false</RebootOption>
<UpgradeDevice>true</UpgradeDevice>
<IsDriverOEM>true</IsDriverOEM>
<InstallStatus>0x0</InstallStatus>
<DriverDescription>Intel(R) 300 Series Chipset Family LPC Controller (H370) - A304</DriverDescription>
</InstallDeviceID>
</UserData>
</Event>
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 8/4/2020 1:51:11 PM
Event ID: 410
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: PC-Win10
Description:
Device PCI\VEN_8086&DEV_A304&SUBSYS_8653103C&REV_10\3&11583659&2&F8 was started.
Driver Name: oem34.inf
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Service: msisadrv
Lower Filters:
Upper Filters:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>410</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2020-08-04T18:51:11.527280100Z" />
<EventRecordID>1346</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="552" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>PC-Win10</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">PCI\VEN_8086&DEV_A304&SUBSYS_8653103C&REV_10\3&11583659&2&F8</Data>
<Data Name="DriverName">oem34.inf</Data>
<Data Name="ClassGuid">{4d36e97d-e325-11ce-bfc1-08002be10318}</Data>
<Data Name="ServiceName">msisadrv</Data>
<Data Name="LowerFilters">
</Data>
<Data Name="UpperFilters">
</Data>
<Data Name="Problem">0x0</Data>
<Data Name="Status">0x0</Data>
</EventData>
</Event>
I don't understand all of the above but somewhere in all that something was installed I think.
08-16-2020 10:45 AM
No issues. I have a desktop. See above original post, "Product: HP Pavilion Desktop - TP01-0050".
BTW many helpers on this site seem to connect with a word or two and then send out a response. Not just you, nearly all. Just wondering, are you all AI robots or actual people?
08-19-2020 06:00 AM
My apologies. You did mention you are using an HP Desktop.
All users on the HP Community Page are actual people ☺️
Drop us a message anytime you need help with your HP Products
Thank you ☺️
KrazyToad
I Am An HP Employee